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Frequently Asked Questions

Are the items in your shop available?
99% yes. As our shop has an integrated stock control, sold items are reduced in real time. Aw we have several thousand of items in stock,  errors still may occur and it might happen in few cases that an item is no longer available.

I can't order more than one piece of the same item. What is wrong?
Nothing. In case you are unable to change the number of pieces from 1 to another number there is only 1 piece left. If 2 ore more pieces are available you can enter any number. If it is higher than the available pieces it will be reduced to what is available.

Can I order online and pick up at Oberglatt?
Yes. You can order online and choose pick-up instead of shipping.

Do I have to register to use your shop?
You may register yourself with a username and password. Registered users can see and track their orders and do not have to retype their address when placing further orders. If you prefer not to register you can do so by ordering as an unregistered user.

How can I pay?
Shop at Oberglatt: cash in Swiss Francs and Euro as well as the cards of Maestro, Postcard, Visa, Mastercard, American Express and Twint.
Shipping within Switzerland: invoice in advance, Postcard, Debit Direct, Mastercard, Visa and Paypal
Shipping outside Switzerland: Credit Cards (pls check), Paypal. No checks or banktransfers

Your shipping costs are high.
Shipping costs are applied by postal services. We do not have a choice but charging them to you.

IIs my payment by credit card safe?
Yes. You will be directed for payment by credit card to a secure server of Swiss Post / Postfinance. We do not receive nor store any credit card information.

Is my parcel insured?
Yes. we are shipping as registered mail and your shipment is insured against loss and damage. If a shipment arrives with damage, please have a damage claim done to your transport company and mail it to us for settlement with Swiss Post.

Can I track my shipment?
You get a shipping message containing the tracking number of your parcel. Within Switzerland you can track until delivery. For international shipments, available information depends on the country of destination. Please note that international packages have to pass customs. Depending on workload at those offices, this may be timeconsuming.

What about the Swiss VAT?
The Swiss VAT is 8.1 %. Orders to destinations outside Switzerlands will be reduced accordingly. Please note that fees and taxes might be applicable in the country of destination. Such fees and taxes are NOT included in the shipping fees.

Can you state a lower value so I can save taxes?
We have to add an invoice and customs declaration with the shipment. Declaring lower values is unlawful and can be prosecuted.

How long is the carriage time?
Check the list of Swiss Post for average carriage times.